Privacy Policy

How I handle and protect your personal data

Last updated: November 19, 2025

Grabs Software ("I", "me", "my") is committed to protecting your privacy. This Privacy Policy explains how I collect, use, disclose, and safeguard your information when you visit my website or use my services, including web hosting services.

1. Information I Collect

Personal Data

When you contact me or use my services, I may collect:

  • Name and contact information (email address, phone number)
  • Company name and business information
  • Project requirements and communications
  • Payment and invoicing information

Hosting Services Data

For web hosting clients, I may process:

  • Website content and files
  • Database information
  • Server logs and access data
  • Technical support communications

Automatically Collected Data

  • IP address and browser information
  • Pages visited and time spent on my website
  • Referring website addresses

2. How I Use Your Information

I use collected information to:

  • Provide, operate, and maintain my services
  • Process transactions and send related information
  • Respond to inquiries and provide customer support
  • Send administrative information and service updates
  • Monitor and analyze usage and trends
  • Detect, prevent, and address technical issues
  • Comply with legal obligations

3. Legal Basis for Processing (GDPR)

  • Contract performance: Processing necessary to fulfill my service agreements
  • Consent: When you have given explicit permission
  • Legal obligations: When required by Dutch or EU law
  • Legitimate interests: For business operations and service improvement

4. Data Sharing and Disclosure

I do not sell your personal data. I may share information with:

  • Service providers who assist my operations (hosting infrastructure, payment processors)
  • Legal authorities when required by law or to protect my rights
  • With your consent or at your direction

5. Data Retention

I retain personal data only as long as necessary:

  • Contact form inquiries: Until resolved, then up to 1 year for records
  • Client project data: Duration of contract plus 7 years (Dutch legal requirement)
  • Hosting data: Duration of hosting agreement, deleted within 30 days after termination
  • Website analytics: Up to 26 months

6. Your Rights (GDPR/AVG)

Under the GDPR, you have the right to:

  • Access: Request copies of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Request limitation of data processing
  • Data portability: Receive your data in a structured format
  • Object: Object to processing based on legitimate interests
  • Withdraw consent: Withdraw previously given consent

To exercise these rights, contact us at [email protected]

7. Data Security

I implement appropriate technical and organizational measures to protect your data:

  • SSL/TLS encryption for data transmission
  • Secure servers located in the Netherlands
  • Regular security updates and backups
  • Access controls and authentication
  • Regular security assessments

8. International Data Transfers

Your data is primarily stored and processed in the Netherlands (EU). If I transfer data outside the EU, I ensure adequate protection through standard contractual clauses or other approved mechanisms.

9. Cookies and Tracking

The site uses minimal cookies for essential functionality.

10. Changes to This Policy

I may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

11. Contact Us

For privacy-related questions or to exercise your rights:

Email: [email protected]

Grabs Software Thian Gräber Netherlands

12. Supervisory Authority

You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):

Website: autoriteitpersoonsgegevens.nl Email: [email protected]