Privacy Policy

How I handle and protect your personal data

Last updated: June 12, 2026

Grabs Software ("I", "me", "my") is committed to protecting your privacy. This Privacy Policy explains how I collect, use, disclose, and safeguard your information when you visit my website or use my services, including web hosting services.

1. Information I Collect

Personal Data

When you contact me or use my services, I may collect:

  • Name and contact information (email address, phone number)
  • Company name and business information
  • Project requirements and communications
  • Payment and invoicing information

Hosting Services Data

For web hosting clients, I may process:

  • Website content and files
  • Database information
  • Server logs and access data
  • Technical support communications

Automatically Collected Data

  • IP address and browser information
  • Pages visited and time spent on my website
  • Referring website addresses

2. How I Use Your Information

I use collected information to:

  • Provide, operate, and maintain my services
  • Process transactions and send related information
  • Respond to inquiries and provide customer support
  • Send administrative information and service updates
  • Monitor and analyze usage and trends
  • Detect, prevent, and address technical issues
  • Comply with legal obligations

3. Legal Basis for Processing (GDPR)

  • Contract performance: Processing necessary to fulfill my service agreements
  • Consent: When you have given explicit permission
  • Legal obligations: When required by Dutch or EU law
  • Legitimate interests: For business operations and service improvement

4. Data Sharing and Disclosure

I do not sell your personal data. I share information only with trusted service providers required to run my operations:

  • Hetzner Online GmbH (Web hosting infrastructure)
  • Migadu GmbH (Email hosting services)
  • TransIP B.V. & Cloudflare, Inc. (Domain registration and DNS services)
  • Payment and invoicing processors
  • Legal authorities if required by law

5. Data Retention

I retain personal data only as long as necessary:

  • Contact form inquiries: Until resolved, then up to 1 year for records
  • Client project data: Duration of contract plus 7 years (Dutch legal requirement)
  • Hosting data: Duration of the Agreement, deleted within 30 days after termination
  • Website analytics: Up to 26 months

6. Your Rights (GDPR/AVG)

Under the GDPR, you have the right to:

  • Access: Request copies of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Request limitation of data processing
  • Data portability: Receive your data in a structured format
  • Object: Object to processing based on legitimate interests
  • Withdraw consent: Withdraw previously given consent

To exercise these rights, contact us at [email protected]

7. Data Security

I implement appropriate technical and organizational measures to protect your data:

  • SSL/TLS encryption for data transmission
  • Secure servers located within the European Union (Germany/Finland)
  • Regular security updates and backups
  • Access controls and authentication
  • Regular security assessments

8. International Data Transfers

Your data is primarily stored in the European Union and Switzerland (adequacy protection). For services that transfer data to the USA (e.g. Cloudflare DNS), transfers are secured under the EU-U.S. Data Privacy Framework or Standard Contractual Clauses.

9. Cookies and Tracking

This site does not use cookies. I use Cloudflare Turnstile for spam protection on the contact form, which analyzes technical browser data without setting cookies or tracking users.

10. Changes to This Policy

I may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

11. Contact Us

For privacy-related questions or to exercise your rights:

Email: [email protected]

Grabs Software Thian Gräber Netherlands

12. Supervisory Authority

You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):

Website: autoriteitpersoonsgegevens.nl Email: [email protected]