Terms & Conditions

1. Who is Who

• "Me" or "I": Grabs Software, run by Thian Gräber
• "You": The awesome client engaging my services
• "Services": Web design, web apps, desktop tools, hosting, and technical support
• "Agreement": Our contract, proposal, or written project agreement
• "Deliverables": The website, app, or program I build for you

2. When These Rules Apply

These rules apply to all my quotes, offers, and the work I do for you. If we want to deviate from these terms, we need to agree in writing. Your own business terms won't apply unless we explicitly agree to them.

3. What I Can Do For You

• Web development (simple pages and dynamic web apps)
• Desktop programs (for Windows, Mac, or Linux)
• Web hosting and email setup
• Technical consulting and help
• Maintenance and updates to keep everything running smoothly

4. Quotes and Offers

My quotes are valid for 30 days. They are non-binding until we officially sign an agreement or confirm in writing. All prices are in Euros and exclude VAT (BTW) unless stated otherwise.

5. Making it Official

Our agreement officially starts when:

• You accept my quote in writing (e.g., via email), or
• We both sign a project agreement contract, or
• I start working on the project after you've given me the explicit green light.

6. Pricing and Payment

• Prices are in Euros and exclude VAT (BTW) unless stated otherwise.
• Standard project payments: 30% upfront to get started, 60% during development milestones, and 10% when we launch (unless we agree on something else in writing).
• Hosting and domains are billed in advance (monthly or annually).
• Please pay invoices within 14 days of the invoice date.
• Late payments will incur a 1.5% monthly interest fee, and any collection costs will be charged to you.

7. How I Do My Work

• I will do my absolute best to deliver great quality work.
• Project timelines are estimates, not strict deadlines, unless we explicitly agree on a hard deadline.
• I need you to send me the necessary info and materials on time so I can keep moving.
• If delays are caused by waiting for your feedback/assets, timelines and costs might need to be adjusted.
• I might sometimes use trusted partners or subcontractors to help with specific tasks.

8. What I Need From You

• Provide accurate info and content in the formats we agreed on.
• Make sure any content you give me doesn't violate anyone else's copyrights.
• Give me timely feedback and approvals so we can keep the project on track.
• Play nice: follow the acceptable use rules for hosting and email.

9. Ownership and Copyrights

• Once you pay in full, you own the usage rights to the website or app.
• I retain the copyright to my custom code templates and designs so I can use them for other projects.
• I love showing off my work! I might feature your project in my online portfolio.
• Any third-party components (like libraries or themes) remain under their own licenses.

11. Privacy and Data

For hosting and domain clients, a separate Data Processing Agreement (DPA) applies. I act as the data processor (handling the technical setup), while you are the data controller (responsible for the users' data).

12. Guarantees and Support

• I guarantee that the deliverables are free from bugs when we launch.
• Warranty period: 3 months for simple static websites, 6 months for complex web apps.
• This covers bugs and functional errors, not design preferences or changes of mind.
• Support hours are defined in our project contract.
• If you need help after the warranty period, I'm available at my hourly rate.

14. Ending Our Agreement

• Either of us can cancel the services with a 30-day written notice.
• I can pause or stop services immediately if you don't pay or violate my policies.
• If we cancel, you only pay for the work I've already completed.
• Hosting data is permanently deleted 30 days after the contract ends.
• Make sure to download or back up your data before we close the account.

15. Keeping Things Private

We both agree to keep each other's private business info secret. This promise stays active even after we finish working together.

16. Changes to These Terms

I might update these terms from time to time. If I do, I will let you know 30 days before the changes kick in. Continuing to use my services means you agree to the new terms.

17. Law and Disputes

• These terms are governed by Dutch law.
• If we have a disagreement, we will first try to talk it out and solve it amicably.
• If we can't figure it out, disputes will be settled in a competent court in the Netherlands.